The NSW DCS Atlus Implementation has significantly enhanced project and portfolio management (PPM) processes at the NSW Department of Customer Service (DCS). Powered by the Microsoft Power Platform, Atlus replaced fragmented systems such as Broadcom’s Clarity and Planview’s Clarizen. As a result, this transformative initiative streamlined operations, fostered collaboration, and boosted efficiency across the Department, setting a new standard for public sector PPM solutions.
The Challenge: Fragmented Systems and Processes
When the Department was established in 2019, it unified functions from the former Department of Finance, Services, and Innovation, as well as other NSW government agencies. This amalgamation introduced varied project management approaches and siloed systems. Agencies like Service NSW and Digital NSW operated with differing priorities and workflows, emphasizing the need for a unified solution to enhance visibility, efficiency, and decision-making.
Before Atlus, DCS relied on disconnected tools, including spreadsheets and manual processes. These methods were time-consuming, lacked cohesion, and hindered cross-departmental collaboration. The Department required a platform capable of seamlessly integrating with existing technologies, standardizing processes, and empowering teams across its diverse units.
The Solution: How NSW DCS Atlus Implementation Delivered Results
As the project lead for the implementation, I collaborated closely with the DCS team to design and deliver a tailored solution. Atlus, built on the Microsoft Power Platform, emerged as the ideal choice. Its compatibility with the Department’s existing Microsoft technologies ensured minimal disruption while maximizing integration potential.
Over the course of the implementation, development sprints culminated in the successful launch of Atlus in July 2022. Key features of the platform include:
- Enhanced Collaboration: Tools for cross-departmental visibility and knowledge sharing fostered a culture of collaboration.
- Data Integration: Seamless integration with SAP and other systems created a centralized data hub for leadership and teams.
- Actionable Insights: Power BI integration enabled the creation of visual reports, enhancing data-driven decision-making capabilities.
The Results: NSW DCS Atlus Implementation Transforms Project Management
The adoption of Atlus has transformed the Department’s approach to project management. Teams embraced the platform for its intuitive interface and seamless integration with familiar tools like Power BI and SharePoint.
Key outcomes of the transformation include:
- Increased Visibility: Reliable, real-time data supports effective project prioritization and impact analysis.
- Improved Efficiency: Standardized processes have reduced silos and streamlined operational workflows.
- Scalability: The platform’s flexible architecture supports future advancements, such as AI-driven business case development.
Driving Digital Transformation: The Impact of NSW DCS Atlus Implementation
The Atlus Project Management transformation at the NSW Department of Customer Service underscores the power of innovation, collaboration, and alignment with organizational goals. By addressing the Department’s unique challenges and delivering a robust solution, Atlus has not only streamlined PPM processes but also paved the way for future advancements, demonstrating how technology can drive meaningful change in the public sector.
To learn more about the NSW DCS Atlus Implementation, read the original coverage on ARNnet or explore the highlights in the Featured Media section.